For ecommerce

Automate 95% of
Customer Support

Vyona isn't just a chatbot. It handles tickets, answers calls, and drives revenue—autonomously.

Request a demo

Works seamlessly with

Sound familiar?

E-commerce support doesn't scale with headcount. It scales with intelligence.

Support backlog growing faster than your team

Every new customer means more tickets. Your team is drowning in repetitive tasks while response times slip.

Customers expect instant, 24/7 resolution

Modern customers don't wait. They expect immediate answers and actions, not just replies.

Human agents handling robotic tasks

Your skilled team spends 80% of their time on refunds, order checks, and password resets.

What if your AI could actually resolve issues, not just respond?

Powered by frontier AI models

AI that acts, not just chats

Vyona connects to your tools and performs actions autonomously. Real resolutions, not scripted responses.

Autonomous Resolution

Vyona doesn't just reply — it resolves. Processes refunds, replacements, and credits instantly.

Voice AI That Feels Human

Real-time voice conversations that understand context, emotion, and resolve issues naturally.

Unified Multi-Channel

One AI brain handles tickets, calls, chat, and email. Consistent experience everywhere.

Vyona handles your most common support tasks

Processes refunds instantly
Handles returns & exchanges
Updates shipping info
Manages subscriptions
Resolves billing issues
Escalates intelligently

All actions are performed within your defined business rules

Audit trails
Human approval ready

Proven in production

Built from a battle-tested system handling real customer support at scale. These aren't projections — they're results.

95%+
Autonomous accuracy
Real-world production accuracy
9m → 2m
Response time reduction
From average human to instant AI
4.8/5
CSAT maintained
Customers love the experience
80%
Cost reduction
Compared to human-only teams

About our metrics

These results come from Vyona processing thousands of real support tickets in production environments. Your results may vary based on your specific use case, but our AI continuously learns and improves.

From chaos to flow in 3 steps

Getting started with Vyona is simple. Most brands are live in under 48 hours.

01

Connect your tools

Vyona integrates with your helpdesk, e-commerce platform, and communication channels in minutes.

02

Define your policies

Set business rules, approval thresholds, and escalation logic. Vyona works within your guardrails.

03

Vyona takes over

AI handles tickets, calls, and chats autonomously. Watch resolution times drop and CSAT soar.

Your timeline to autonomous support

1
Day 1

Connect & Ingest

One-click integration with your helpdesk. Vyona reads past tickets to learn your brand voice and policies instantly.

2
Day 2

Calibrate & Test

Review sample responses in a sandbox. Adjust guardrails and tone without writing a single line of code.

3
Day 3

Go Live

Turn on autopilot. Vyona starts resolving tickets autonomously while you monitor performance.

Connects to your entire stack

Vyona integrates seamlessly with your existing tools. No migrations, no disruptions — just intelligent automation.

Shopify logo
Shopify
WooCommerce logo
WooCommerce
Gorgias logo
Gorgias
HelpScout logo
HelpScout
Zendesk logo
Zendesk
Klaviyo logo
Klaviyo
ShipBob logo
ShipBob
EasyPost logo
EasyPost
Stripe logo
Stripe
Twilio logo
Twilio

Don't see your tool? No problem.

Our flexible API and webhook system means Vyona can connect to virtually any platform. Custom integrations available for enterprise clients.

Explore all integrations
Customer Success Stories

Brands love the results

See how e-commerce leaders are transforming their support with Vyona

9m → 1m response time

"Vyona cut our response time from 9 minutes to under 1 minute while maintaining our 4.8 CSAT score. It's handling 80% of our tickets autonomously."

SC
Sarah Chen
Head of Customer Success
Modern Retail Co
95% first-call resolution

"The voice AI is incredible. Customers can't tell they're not talking to a human, and issues get resolved faster than our best agents could manage."

MJ
Marcus Johnson
VP Operations
DTC Fashion Brand
75% reduction in tickets

"We went from needing 12 support agents to 3, and our customers are happier. Vyona handles the repetitive work while our team focuses on complex cases."

ER
Elena Rodriguez
Customer Experience Director
Subscription Box Service

Trusted by teams who value efficiency and customer satisfaction

Secure
GDPR Compliant
99.9% Uptime

Ready to transform your support?

Join the e-commerce brands delivering joyful support on autopilot. See Vyona in action with your own data.

No setup fees
Fast onboarding
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